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Contact us
Questions, feedback or a problem with your vault? Write to us. A real person reads every message.
Send us a message
Before you write
Most answers are in the How it works guide: Recovery Kit, new phones, PINs, Evidence Packs and billing.
About lost words
We cannot recover lost Recovery Kit words or open a vault for anyone. If you still have a trusted device, you can create a new kit yourself in Settings.
Security reports
Found a security issue? Choose "Security report". Please give us a reasonable time to fix it before sharing it publicly.
When we reply
A real person reads every message. We usually reply within two working days.